Thank you for visiting our homepage and for your interest in the Berliner Hof. Our interaction with our clients and interested parties is a matter of trust. Your trust is very important to us, thus committing us to use your data with great care and protect them from misuse.
In order to make you feel secure and confident when visiting our website, we take the protection of your personal data and their confidentiality very seriously. We therefore act in compliance with the applicable legal regulations on personal data protection and data security.
With this privacy statement, we would like to inform you about the types of data stored by us and how we use them – naturally in compliance with applicable German legislation. Data protection at the Berliner Hof is specifically based on the German Federal Data Protection Act. In terms of Internet use, we base the protection of your personal data on the German Telemediengesetz (legislation regulating telemedia services).
Collection and processing of personal data
As a matter of principle, you can visit our websites without informing us who you are. Our web servers automatically store general information, including the type of web browser, the operating system, the domain name of your Internet Service Provider, the website directing you to us, our websites visited by you and the date(s) and duration of your visit(s). These informations do not enable us to make any kind of conclusion about your identity. We only evaluate the data anonymously and for statistical purposes.
Personal data such as your name, your address, your account-, identity card- or telephone number, your e-mail address or your IP address are inventory data. We only collect, process or use your personal data if provided voluntarily by you and we are furthermore either legally entitled to do so or you have agreed to our use of your data. This typically happens when you conclude an online contract with us (booking) or send us an enquiry (booking enquiry or e-mails).
Use and forwarding of collected data
We exclusively use the personal data provided by you for the communicated or agreed purposes and thus as a general rule to process the contract concluded with you, to answer your enquiry and to send you information about special offers of our house.
If you use our services, as a general rule only data required for the provision of the services are collected. In case we request additional data from you, the provision of this data is voluntary. The processing of personal data exclusively takes place to provide the requested service and to protect our own legitimate business interests.
Are personal data forwarded to third parties?
Your data will not be sold, rented out or in any other way be forwarded to third parties. We would only forward personal data to state institutions and authorities in the context of mandatory national legislation.
A cookie is a small text file stored on your hard disk by a website. Cookies do not cause any damage on your computer and do not contain viruses.
The Berliner Hof uses technical and organisational security measures in line with § 9 BDSG (German Federal Data Protection Act) in order to protect your data administered by us from accidental or deliberate manipulations, loss and destruction or access by unauthorised parties. We continuously update our security measures in line with technological developments. Access to our security technology is restricted to a very limited number of authorised staff with additional specific obligations towards privacy, who are dealing with the technical, administrative or editorial management of data.
User declaration of consent
By using our websites and the offers stated therein, you agree that we can store the data voluntarily submitted to us and process and use them in compliance with the privacy statement.
Right of access to personal data / Public procedural directory
According to §34 and §6b German Federal Data Protection Act, you have the unrestricted right of information at no charge about all your data stored by us as well as – in line with §35 German Federal Data Protection Act - the right to request the deletion or blocking of inadmissible data and the right to request the correction of incorrect data. On request, we are prepared to send you written information whether we - and if so, which - personal data we have stored about you. As far as possible, we will take the suitable measures to update or correct your data stored with us at short notice. In those cases, please contact our hotel management directly.
In §4g, the German Federal Data Protection Act (BDSG) regulates that information relevant for data protection has to be made available to everybody in a suitable format. In its public procedural directory, the Berliner Hof has provided the corresponding information for reference.
This website uses Google Analytics, an Internet evaluation service of Google, Inc. ("Google").
Google Analytics uses so called "cookies" which are text files saved on the computer of the user in order to analyse the usage of the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Should IP anonymisation be activated on this site, your IP address will first be shortened by Google within the member states of the European Union and other countries which are signatories to the EEC agreement. Only in exceptional cases, will the full IP address be sent to and abbreviated on a Google server in the USA. Google will use this information on behalf of the site operator to analyse your use of the site, compile reports on site activity, and provide other services relating to site and Internet usage. The IP address collected by Google Analytics will not be linked with any other data held by Google. You may disable cookies by selecting the appropriate setting in your browser. Please note, however, that this may prevent you from making full use of the functions on this website. Data collection and storage can be cancelled at any time with effect on a future date using tools.google.com/dlpage/gaoptout.
In view of the discussion about the use of analytical tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the advanced "_anonymizeIp()" option and thus IP addresses are only further processed in an abbreviated manner so as to exclude direct reference to people.
Facebook plugin (like button)
On our pages, plugins are integrated of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The Facebook plugin you acknowledge by the Facebook logo or the "Like Button" ("Like") on our pages. An overview of the Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins/.
When you visit our pages, using the plugin a direct connection is made between your browser and the Facebook servers. Facebook thereby obtains the information that you have visited our site and IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to assign your visit on our pages to your account. We point out that we as provider of the sites have no knowledge of the contents of the transmitted data and the use of them through Facebook. For more information, please see the privacy statement on facebook here: http://facebook.com/policy.php
If you do not wish that Facebook can assign your visit to our site in your Facebook user account, please log out of your Facebook account.
Loyalty Program Peakpoints
If you participate in our loyalty program "Peakpoints" World Hotels AG (Main Airport Center,Unterschweinstiege 2-14, 60549 Frankfurt am Main, Germany, "Wordhotels") will use your registration data (your name (first and last name), salutation email address, your home country, language in which you wish to communicate as well as additional information you provided in course
of the registration as for example your date of birth or your telephone number) as well as basic information about your stays collected by participating affiliated hotels (check-in, check-out date and room revenue) to manage your Peakpoints account, send you Peakpoints communication, if you did not object, newsletters from Wordhotels and, if applicable, from the hotel where you registered for
Peakpoints and from other hotels whose newsletter you wish to receive.
Your member profile is stored in a centralized system operated by Wordhotels. Affiliated hotels of the Wordhotels group from all over the world as well as customer service personnel or administrators of the system storing the Peakpoints profiles may be able to access parts of your member profile if
necessary in course of the Peakpoints program or if you grant access by telling your Peak Code.
Worldhotels has set up a comprehensive system of security practices and procedures which has to be respected by any person having access to your member profile.
Your member profile will be deleted if you unregister from the program unless this would infringe statutory retention periods.
You may find additional information about Peakpoints in the Terms & Conditions. For any remainingquestions or queries regarding Peakpoints you may contact email@example.com. Please allow up to three (3) business days for a response.
Pre- and post-stay communication:
Guests at our hotel will receive pre- and post-stay communication welcoming you at our hotel and informing about the number of Peakpoints you could earn with participation in the Peakpoint program. For this purpose we will use your name, contact data and basic booking data.
If you do not sign up for Peakpoints your data will be deleted one year after collection of the data.
Any further questions?
Please contact our data security administrator directly in case you have any problems or questions:
Phone: +49-(0)3378-20 25 13
Fax: +49-(0)3378-20 25 14